Case Study: Finansbank records all branch calls reliably with Eleveo CallREC

Finansbank records 680 branches with Eleveo

The customer, Finansbank, needed to meet legal obligations by recording all calls made and received across its extensive network of head office and branch employees. They selected Eleveo's CallREC product to address this challenge, initially deploying it for a team of 800 sales staff extensions.

Eleveo implemented its CallREC solution, which was so successful during testing that Finansbank expanded its use to record approximately 9,000 extensions. The Eleveo system now reliably records all calls, with 235,000 calls recorded daily. This has provided the secondary benefit of enabling supervisors to effectively search for specific calls, which is helping to improve their first contact resolution rates.

Finansbank