Case Study: Česká Pojišťovna achieves 15% higher QM productivity with Eleveo Quality Management

Ceska Pojistovna boosts QM productivity by 15% with Eleveo

Ceska Pojistovna, a member of Generali CEE Holding, was challenged by a slow quality management process and inconsistent quality standards. Their previous method of using Excel for evaluations, which was not integrated with their call recording system, made reporting difficult and failed to unify quality across multiple sites. To address this, they turned to Eleveo for a solution.

Eleveo implemented its Call Recording and Quality Management solution in a cluster configuration to centralize the processing system. This deployment resulted in a measurable 15% increase in productivity for team leaders, who could then evaluate more calls per hour. The solution also simplified reporting, lowered the cost of quality monitoring, and successfully unified the company's quality standards.

Ceska Pojistovna