Case Study: Alexander Forbes enhances customer service with Eleveo CallREC IP recording solution

Alexander Forbes scales call recording for 1,700 phones with Eleveo

Alexander Forbes, a leading international provider of financial and risk services, needed a robust and scalable call recording solution for its IP telephony system to enhance customer service. Their critical requirements included reliability, ease of use, and a flexible architecture that could support future growth without penalties. They selected the Elevēo CallREC IP recording solution to meet this challenge.

The solution from Elevēo was chosen for its reliability, ease of installation, and distributed architecture, which ensures the system can grow with the company's expanding needs. Elevēo's forward-looking attitude and guaranteed support for future capacity and IP telephony platform updates were crucial for Alexander Forbes to maintain its commitment to quality service.

Alexander Forbes