Case Study: EliseAI improves healthcare access and call handling with ElevenLabs voice AI

Making healthcare more accessible around the U.S.

EliseAI, a company focused on healthcare automation, sought to make healthcare more accessible by tackling the challenge of inefficient appointment scheduling. Health providers were spending excessive time on non-clinical phone tasks, creating barriers to care, especially for non-English speakers. They partnered with ElevenLabs to find a solution using natural, human-like AI voice technology.

Powered by ElevenLabs' text-to-speech service, EliseAI implemented multilingual AI voice agents to handle conversations for scheduling and billing. The solution was so natural that 85% of callers believed they were speaking with a human. This led to a 66% reduction in cost per call, with 88% of calls fully handled by AI, significantly improving patient access and outcomes.

EliseAI

Tessya Federico

Director of Partnerships