Case Study: Kömpf24 reduces customer service wait times by 83% with ElevenLabs

Kömpf24 launches digital employee “KIM” with ElevenLabs

Kömpf24, a leading German online retailer for garden, home, and living products, faced a major challenge with its customer service. Their small team of three agents was handling over 10,000 calls per month, resulting in long average wait times of 1.5 minutes. To address this scaling bottleneck, they turned to ElevenLabs for a solution using its Conversational AI to implement a digital support agent.

ElevenLabs provided a highly customizable platform, allowing Kömpf24 to build an AI agent named "KIM" integrated with their own data and systems. The solution dramatically reduced customer wait times by 83% to just 15 seconds and introduced a digital employee with operating costs equivalent to €5.48 per hour. This allowed the human team to focus on more complex, high-value customer inquiries, significantly boosting efficiency.

Kömpf24

Christian Langer

AI-Automation-Manager