Case Study: Deep Agent scales AI voice adoption and customer communications with ElevenLabs

Deep Agent expands AI voice adoption in Italy with ElevenLabs’ Agents Platform

Deep Agent, a company focused on improving customer interactions for Italian businesses, faced the challenge of scaling its operations without increasing its fixed headcount. To achieve this, they integrated the ElevenLabs Agents Platform to manage lead qualification, customer care, and outbound sales calls.

ElevenLabs provided a conversational AI solution that was embedded into client workflows. The implementation resulted in Deep Agent rapidly gaining over 60 enterprise clients with a retention rate above 90%, significantly reducing telephony costs while increasing handling capacity and eliminating call center overload.

Deep Agent

Fabio Massimo Nardella

Chief Executive Officer