Case Study: GAIL automates insurance sales and support across borders with ElevenLabs AI voices

Automating Financial Services Sales and Support Across Borders with Human-Like AI Voices

GAIL partnered with ElevenLabs to build a generative AI for the insurance and banking sectors. Their challenge was to automate customer service and sales processes across multiple countries, which required a solution capable of seamless, human-like, and multilingual communication.

Using ElevenLabs' voice technology and SDK, GAIL implemented an AI agent that automates inbound and outbound calls, pre-qualifies leads, and conducts multi-channel outreach. The solution from ElevenLabs enabled GAIL to achieve a 60% increase in efficiency and 30% more accurate data collection in its automated debt collection processes, successfully expanding its services internationally.

GAIL