Case Study: ReachLink cuts documentation time by 42% with Eleos Health

How Eleos Care Intelligence Solution Helped Reachlink Cut Documentation Time by 42%

ReachLink, a tele-behavioral health provider, was struggling with manual documentation that slowed clinician productivity and limited the number of clients they could serve. To address this, ReachLink turned to Eleos Health and its Care Intelligence solution.

Eleos Health helped ReachLink automate and streamline progress note generation while maintaining existing templates and compliance requirements. As a result, ReachLink cut documentation time by 42%—from 12.7 minutes to 7.3 minutes per note—reduced administrative work by 1–2 hours per day, and enabled clinicians to see 20% more patients while improving documentation quality and lowering audit risk.

ReachLink

James Farese

Chief Executive Officer