Case Study: Hillsides reduces documentation time and burnout with Eleos Health

Hillsides cuts note time from 25 minutes to 6–7 with Eleos Health

Hillsides, a California-based behavioral health organization, faced significant challenges with clinical documentation. Their therapists struggled to complete progress notes within the required 48-hour window, often relying on memory days after sessions. This led to low-quality, incomplete notes and left the organization vulnerable to audit penalties. The state's CalAIM reform, which eliminated reimbursement for documentation time, was a catalyst for Hillsides to seek a new solution. They turned to Eleos Health and its AI-powered Eleos Documentation service to address these issues.

Eleos Health implemented its AI documentation platform, which seamlessly integrated into the therapists' existing workflows. The solution dramatically reduced the average time to complete a note from 15-25 minutes down to 6-7 minutes. This led to a vast improvement in timely note submission, with many finalized within 24 hours. The measurable impact for Hillsides included enhanced billing visibility, reduced audit risk, and a major boost in staff morale. Furthermore, Eleos became a powerful recruiting tool, helping Hillsides attract and retain top clinical talent by positioning them as an innovative employer.

Hillsides