Case Study: GRAND Mental Health audits 100% of notes and speeds compliance feedback with Eleos Health

GRAND Mental Health audits 100% of notes and speeds feedback 180x with Eleos Health

GRAND Mental Health, a large behavioral health organization with 2,400 employees, faced a significant challenge in scaling its compliance processes. Its team of four internal auditors could only manually review about 5% of notes, creating a 6-12 month feedback loop for providers and leaving 95% of documentation unchecked for risk. This inefficient process made it nearly impossible to identify and address noncompliant notes in a timely manner, exposing the organization to potential financial and regulatory issues.

Eleos Health implemented its AI-powered Eleos Compliance solution to automatically scan 100% of eligible notes daily for six common compliance red flags. This allowed GRAND Mental Health to audit 20 times more notes without increasing staff. The solution drastically reduced the feedback loop by 180 times, enabling near real-time feedback for providers. This transformation empowered the compliance team to shift from manual reviews to proactive education and risk management, better protecting the organization from downstream issues like payer clawbacks.

GRAND Mental Health