Case Study: Talkdesk achieves better visibility and org cleanup with Elements.cloud

Talkdesk gets better visibility and a platform for their clean-up efforts

Talkdesk, a cloud contact center company behind the award-winning CX Cloud platform, needed better visibility into its Salesforce org and a clearer way to track what was being used as it worked through cleanup efforts. The team wanted a single source of truth to help developers quickly find dependencies and understand the org.

Elements.cloud provided Talkdesk with a central data warehouse and documentation hub for Salesforce, giving the team one place to see where everything was used. According to Talkdesk, Elements.cloud “drastically helped” them in identifying cleanup priorities and made life easier for developers by improving org visibility and reducing the time needed to find information.

Talkdesk

Robert Taylor

Salesforce Developer