Case Study: Nesta achieves faster process guidance and manual updates with Elements.cloud

Making changes in manuals has become 87% faster

Nesta, a UK-based innovation foundation, needed a simpler way to put the right processes in front of employees at the right time, especially for complex grant approval workflows. Their lengthy manuals were hard to use, caused low adoption, and made version control difficult. Elements.cloud helped address this challenge, using process mapping and in-app guidance to make guidance easier to access.

With Elements.cloud, Nesta streamlined processes, identified bottlenecks, and improved automation through Flow. The results were significant: changes in manuals became 87% faster, mapping a process took about one-third of the time required to write equivalent guidance, and users benefited from better in-app support, improved training, and fewer clicks. Elements.cloud also gave Nesta org impact analysis to manage technical debt and track related guidance when Salesforce changed.

Nesta

Andrew Strachan

Head of Business Processes