Case Study: Mitsubishi Electric gains visibility into org changes with Elements.cloud

Getting visibility of Org changes

Mitsubishi Electric Trane HVAC US, a 50/50 joint venture between Trane Technologies and Mitsubishi Electric US, Inc., needed better visibility into org changes and internal user activity in Salesforce. After noticing users had created their own Home Page layouts, the team used Elements.cloud to understand what had changed and why, uncovering an old permission issue that had gone unnoticed for years.

Using Elements.cloud’s nightly sync change notifications and process mapping capabilities, Mitsubishi Electric Trane HVAC US identified the root cause, removed the risky Customize Application permission, and implemented Dashboard Pal to restore the needed home page flexibility. The result was improved visibility into configuration changes, faster troubleshooting, and stronger governance over Salesforce permissions, all thanks to Elements.cloud.

Mitsubishi Electric

Melissa Mueller

Software Engineer