Case Study: CGI slashes customer org analysis time with Elements.cloud

CGI have slashed the time taken to analyze customer Orgs so they can focus on delivering a better customer experience

CGI, one of the world’s largest IT and business consulting firms and a Platinum Salesforce Partner, needed a faster way to analyze customer orgs and map business processes so teams could focus more on improving customer experience. Elements.cloud provided a collaborative business process design tool to help CGI quickly draw information flows, diagram object relationships, and capture user stories more effectively.

With Elements.cloud, CGI was able to turn whiteboard sketches into clean, visual process diagrams and collaborate more easily across teams. The result was a major reduction in the time needed to analyze customer orgs, helping CGI accelerate delivery and improve the overall customer experience.

CGI

Kristi Dellinger

Senior Consultant