Case Study: Wake Tech streamlines student engagement and applications with Element451

Transforming Student Engagement Wake Tech's Journey with Element451

Wake Tech, the largest community college in North Carolina, needed a better way to manage student applications and communications as the school grew. Before using Element451, its processes were manual, time-consuming, and inconsistent, creating delays and confusion for both students and staff.

Using Element451’s AI-driven CRM and agent platform, Wake Tech integrated CFNC applications with its SIS, Colleague, and built automated workflows, segmentation, and program-specific application processes. Element451 helped improve student engagement, reduce manual work, and streamline operations, leading to faster responses, more efficient staff processes, stronger application handling for specialized programs, and positive feedback from users.

Wake Tech