Case Study: Forsyth Technical Community College achieves 12% enrollment growth with Element451

Forsyth Technical Community College's 12% Enrollment Surge with Element451

Forsyth Technical Community College, a public community college in Winston-Salem, North Carolina, needed a better way to manage communication with its 22,000 students. The college was struggling with disconnected systems, heavy call volume, limited staff capacity, and a lack of insight into what engagement efforts were actually working.

Element451’s AI-powered student engagement platform, including Bolt AI Agents, automated workflows, and unlimited two-way texting, helped Forsyth Tech centralize communications and improve service. The results included a 30% drop in incoming calls, 79% of inquiries resolved by Bolt Agents, and 183,060 minutes of staff time saved, while enrollment rose 6% in fall 2022, 12% in spring 2023, and 10% in spring 2024.

Forsyth Technical Community College

Devin Purgason

Director of College Relations, Marketing, and Communication