Element451
43 Case Studies
A Element451 Case Study
Notre Dame de Namur University (NDNU) was struggling with a broken Salesforce CRM setup that made it hard to track applications, measure outreach, or answer basic enrollment questions. The university needed a higher-ed-specific platform that could support admissions work without a long, resource-heavy implementation, so it turned to Element451.
Element451 implemented its AI-driven CRM and agent platform to unify forms, events, email, text, tasks, and student records in one system. The results were strong: NDNU increased spring/fall enrollment by 82%, automated 2,235 outreach tasks in a single month, achieved a 97% task completion rate, and saw 26% email open rates and 18% text click rates on nurture campaigns to stale leads.
Tanya Tran
Dean of Enrollment Management