Case Study: Acino achieves seamless Pharma IT support transition with ELEKS

Knowledge Transfer and Support of Pharma IT Infrastructure

Acino, a Swiss pharmaceutical company, needed to move its internal IT delivery Center of Excellence to Kyiv and quickly hand over operational knowledge for its pharma IT infrastructure. The company required an experienced partner with Pharma expertise to support and maintain 33 business-critical applications, vital infrastructure, and BI services within just two months. Eleks was selected to provide the support and knowledge transfer, including services for systems under GAMP standards and applications involved in medicine production.

Eleks staffed a team of 10+ support experts to manage Acino’s maintenance and support functions across 300+ servers and the full application portfolio. As a result, Eleks enabled a seamless, fast transition with no major business disruption, improved communication with stakeholders and technical teams, and helped optimize Acino’s infrastructure for better performance and cost-efficiency.

Acino