Case Study: David Lloyd Clubs achieves improved member engagement with ELEKS digital transformation

David Lloyd Clubs transforms member experience with Eleks, serving 2 million users

David Lloyd Clubs, Europe's largest health and fitness leisure business, needed to modernize its digital services to improve member experience and remain competitive. The COVID-19 pandemic accelerated this need, leading them to partner with ELEKS, initially seeking a product design and development solution for a contactless food ordering MVP.

ELEKS developed a comprehensive digital ecosystem, including a unified mobile app (OneApp) integrated with food ordering, discount management, booking functionalities, and a website redesign. The solution streamlined club operations and member engagement. As a result, ELEKS helped David Lloyd serve over 2 million app users, process 1.8 million orders, and achieve a 4.7-star average from 65,000+ user ratings, significantly enhancing the member experience across 101 clubs.

David Lloyd Clubs