Case Study: City of Reykjavik improves processes and digital transformation planning with ELEKS and Imperio

City of Reykjavik completes 3 process analyses in 2020 with Eleks

The City of Reykjavik sought to analyze and improve processes across several key departments, including HR, risk management, and grant distribution. They partnered with vendor Eleks, who provided product design consultancy services, to define business needs and identify digital tools for transformation.

Eleks conducted a multistage design consultancy using Design Thinking workshops and user research. This provided the City of Reykjavik with a holistic view of its processes, pain points, and opportunities for improvement. The detailed reports Eleks delivered became the foundation for future development and the basis for tender procurement documents.

City of Reykjavik