Case Study: Siena expands its AI-powered commerce platform with Eleken’s UX design

Siena launches a new AI feature in a 3-day trial with Eleken

Siena, a commerce agent platform for CX teams, faced challenges in scaling its AI-powered platform. As the product grew, its design became less functional and intuitive, making it difficult to integrate new AI features seamlessly. The team needed professional UX design help to clarify the user experience and build new tools from scratch, which is why they turned to the UI/UX design agency Eleken.

Eleken implemented a complete UX redesign and developed several new features for Siena, including Test Automation, a Voice Channel, and personalized customer insights. The solution made the platform more intuitive, cohesive, and ready for expansion. The client was highly satisfied with the results, leading to a long-term partnership with Eleken, and the new features are now undergoing testing with customer experience teams.

Siena