Case Study: Patriot Energy Consultants boosts call volume and sales with Electronic Voice Services’ Parrot Cloud Call Center

Patriot Energy Consultants - Customer Case Study

Patriot Energy Consultants, an energy consultancy founded by Jason Lemmon, needed a call center software solution to help launch and manage a new telemarketing operation for its utility savings service. With prior industry experience but no experience managing dialer software, the company required a flexible, cloud-based system with robust support to organize agents and track performance. They partnered with Electronic Voice Services to implement its Parrot Cloud Call Center predictive dialer and contact management system.

Using the solution from Electronic Voice Services, Patriot Energy Consultants was able to efficiently scale its operations to eight agents. The software provided advanced reporting that enabled performance coaching and optimized dialing speed. The results were significant, allowing the team to make 75,000 calls per week with an average wait time of just 25 seconds between live calls, leading to 60 sales per week and sustained business growth.

Patriot Energy Consultants

Jason Lemmon

Owner