Case Study: Mack Mortuary Transport achieves 36 new client growth with Electronic Voice Services' Fox TAS

Mack Mortuary Transport’s36 Client Growth Story with Fox TAS

Mack Mortuary Transport, a provider of 24/7 mortuary transport services, faced significant operational bottlenecks from relying on a single cell phone for all communications. This made it difficult to handle their growing call volume, leading to potential missed calls, accuracy concerns, and limited scalability. To address these challenges, they partnered with vendor Electronic Voice Services to implement its Fox TAS software.

Electronic Voice Services provided the Fox TAS platform to manage incoming calls and automate text dispatches to staff. The solution included customized client scripts and comprehensive staff training. As a result, Mack Mortuary Transport dramatically improved its efficiency and reliability, reducing coordination time by 40% and scaling its call volume from a dozen to over 150 calls per day. This improved performance was directly responsible for the company gaining 36 new clients.

Mack Mortuary Transport

Leslie

Mack Mortuary