Case Study: Infinite Group Inc. boosts lead generation efficiency with EVS7 Dolphin Power Seller

Building an In-House Lead Generation Team

Infinite Group Inc. (IGI), a premier IT service and support organization, faced challenges in building an efficient in-house lead generation team. Their basic phone system limited agents to just 60 calls per day, offered no automation or call tracking, and provided no way to effectively organize the team. To grow, they needed a cost-effective solution from a vendor like Electronic Voice Services (EVS) to dramatically increase call volume and improve team management.

Electronic Voice Services implemented its Dolphin Power Seller solution, which was easy to adopt and provided critical inbound and outbound calling applications, including voicemail automation. This allowed IGI to build a successful call center infrastructure. The results were significant: a 333% increase in dials per employee, an 80% increase in connections per call, and a 150% increase in appointments per call, enabling massive growth in prospect reach and conversions.

Infinite Group Inc.

Scott Provvidenza

Director