Case Study: Trumpet's hospital client automates patient letter creation with ElectroNeek

Trumpet Delivers Automated Workflows for the Healthcare Industry

The customer, a leading hospital, faced significant challenges with its Patient Care Advocate (PCA) team, which was responsible for creating and mailing customized patient appointment letters. High turnover and a strenuous manual process that took up to 10 minutes per letter led to errors and a critical staffing shortage. They partnered with vendor ElectroNeek and IT service provider Trumpet to automate these workflows within their eClinicalWorks EMR system.

ElectroNeek's automation bot monitored a patient queue, gathered necessary data, and generated fully customized letters, which were then printed and saved to the patient record. This solution, implemented by Trumpet, eliminated human error and saved the equivalent of two full-time employees' worth of time. This efficiency gain allowed the hospital to restructure its PCA team to focus on patient follow-up, dramatically improving appointment scheduling and overall patient care.

Trumpet

Ryan Detlaff

Chief Executive Officer