Case Study: TrustRadius streamlines IT management and improves support with Electric

Why TrustRadius Chose Electric to Power Their IT

TrustRadius, a tech company, needed a better way to manage IT as it scaled: requests were handled through a communal Slack channel, onboarding and offboarding were manual, device inventory lived in spreadsheets, and compliance visibility was limited. After evaluating several vendors and even considering an internal hire, TrustRadius chose Electric to take over outsourced IT management, including real-time support, employee onboarding/offboarding, and device inventory and management.

Electric implemented a streamlined IT process with a dedicated implementation specialist, customer success support, and access to a team of 100+ IT specialists. TrustRadius gained a single-pane-of-glass view into its IT environment, improved reporting for inventory management, and faster, more reliable support with a strong SLA. Electric also handled both Macs and PCs and came in tens of thousands of dollars under the cost of hiring internally, while freeing the team from manual IT work.

TrustRadius

Jamy Conrad

Senior Director of People