Case Study: United Food & Commercial Workers improves member access and navigation with Electric Citizen

United Food & Commercial Workers streamlines access for 10,000 members with Electric Citizen

United Food & Commercial Workers Local 1189, a union representing over 10,000 workers, needed to redesign its outdated Drupal 7 website. The site had known user experience issues and required an upgrade to stay supported. The union hired the vendor Electric Citizen to overhaul the platform and refocus it on member needs.

Electric Citizen migrated the site to a newer Drupal version, streamlining navigation with clearer language and a simplified worksite search. They implemented a more human-focused design with prominent imagery and consolidated content. As a result, Electric Citizen delivered a site that significantly improved clarity and operational efficiency, directing members swiftly to their top tasks like finding their worksite and negotiation updates.

United Food & Commercial Workers