Case Study: CTI improves IPTV service quality with Elecard Boro monitoring

CTI cuts TV outage detection time with Elecard Boro in days

CTI, a regional internet service provider in Illinois, faced a challenge monitoring the availability and quality of its IPTV services across multiple locations. They needed a cost-effective system to detect video freezing and receive immediate alerts on service degradation. To address this, they turned to Elecard and implemented its Boro software monitoring solution.

Elecard's solution involved deploying Boro probes across the network to monitor multicast streams and configure email alerts. This implementation provided CTI's engineers with immediate visibility into issues, dramatically reducing the time to detect problems. The results included improved outage reporting for viewers and the ability to correct technical faults quickly, all without requiring extra licenses for additional probes.

CTI