Case Study: Colorado CustomWare achieves 300% ROI and 50% reduction in training time with eLeaP

Colorado CustomWare - Customer Case Study

Colorado CustomWare, a developer of the Encompass Suite for government property tax assessment, faced long, costly on-site training: two-week sessions that tied up client staff, generated heavy travel expenses, and limited access to materials. To address the need for reduced in‑person training, 24/7 access, ease of use, and cost-effectiveness, Colorado CustomWare selected eLeaP and its hosted LMS.

Using eLeaP’s web-based LMS and Course Content Creator Pro, Colorado CustomWare built interactive pre‑training modules and assessments that clients can access anytime, shortening hands‑on sessions and providing virtual tutoring. The eLeaP implementation cut in‑person training time by 50%, slashed training-related travel costs by nearly 50%, delivered a 300% ROI, and boosted training effectiveness and client satisfaction.

Colorado CustomWare

Blain A. Fisher

Training Specialist