Case Study: The Benevolent Society improves accessibility and service discovery with Elcom

The Benevolent Society launches a multilingual, WCAG-compliant website with Elcom

The Benevolent Society, Australia's oldest charity, needed a digital transformation to increase brand awareness and improve client access to its services. Their previous CMS was difficult to update and manage, leading to a poor user experience and obsolete content. They partnered with vendor Elcom to implement a new CMS and redesign their website, seeking an intuitive platform with strong out-of-the-box functionality and accessibility compliance.

Elcom implemented its CMS platform and delivered a comprehensive website solution, including a Service Finder tool and a custom Service Location Checker to help users find relevant services easily. The new site is fully accessible and optimized for all devices. The Benevolent Society is pleased with the strengthened brand presentation and seamless user experience, which serves as a key channel for client acquisition and retention. Elcom provided a rich publishing environment and continues as a long-term partner on further digital projects.

The Benevolent Society