Case Study: The Benevolent Society empowers its workforce with The Hub intranet from Elcom

The Benevolent Society cuts intranet publishing from days to instant updates with Elcom

The Benevolent Society, Australia's oldest charity, faced challenges with an outdated intranet that hindered its 1,600-strong mobile workforce. The previous system had confusing navigation, a difficult CMS, and led to productivity issues and an over-reliance on email and administrative staff for information sharing. They partnered with vendor Elcom to implement a new intranet solution.

Elcom implemented "The Hub," a modern intranet that serves as a central source of truth. The solution features topic-based navigation, an alert system for urgent communications, and tools like an event calendar and office locator. This has drastically reduced content update times from days to instant, cut administrative queries, and improved staff connectivity. Elcom provided ongoing support and training, creating an operationally sustainable platform that achieved the customer's vision.

The Benevolent Society