Case Study: Audit Office of New South Wales achieves a modern intranet and increased staff engagement with Elcom

The Audit Office - Customer Case Study

The Audit Office of New South Wales, which conducts financial and performance audits and compliance reviews for the government, needed a better way to inform and connect geographically dispersed audit staff working across multiple teams. Their challenge was to communicate quickly and efficiently while promoting collaboration and consistent access to policies, procedures and current information.

They selected Elcom to build a new intranet, “Alfie,” delivering a personalized, easy-to-manage platform with Active Directory single sign-on, an online Audit & Assurance manual, staff profiles and corporate directory, presence indicators, HP TRIM integration and discussion forums. The intranet improved information accessibility and search, streamlined communications and content management, and boosted staff engagement, collaboration and productivity — backed by ongoing support from Elcom’s team.

The Audit Office

Lyndal Hayward

Information and Publications Manager