Case Study: NSW Health Education Centre Against Violence improves course access and accessibility with Elcom

NSW Health Education Centre Against Violence cuts course query inbox traffic with Elcom

The NSW Health Education Centre Against Violence (ECAV), a statewide government training unit, faced a significant challenge with its previous website. The site was convoluted, making it difficult for users to find course information, which led to a high volume of email queries and frustration. ECAV engaged Elcom to create a more aesthetically pleasing, user-friendly, and highly accessible website that would remove barriers to information for their diverse communities.

Elcom implemented a new website as a multi-site of an existing client, streamlining deployment and reducing costs. The solution included a centralized, filterable course listing page that dynamically pulls data from an external system and an integrated e-commerce store for resources using Ecwid. The results were a seamless user experience and a dramatic decrease in email inquiries. The Elcom platform successfully delivered a highly accessible site that reflects ECAV's core values of inclusivity.

NSW Health Education Centre Against Violence