Case Study: Northern Inland Credit Union achieves a better user experience with Elcom

Northern Inland Credit Union launches a new website in 7 weeks with Elcom

Northern Inland Credit Union, a member-owned financial institution, required a new website to replace its end-of-life site. Their challenge was to find a provider that could deliver a user-friendly, custom-designed website with an easy-to-use CMS within a short timeframe and at a competitive price. They selected Elcom to build the solution, which also needed future integration capabilities with their banking system.

Elcom implemented a custom website with an intuitive navigation structure and a user-friendly CMS. The new site features improved search functionality, integrated forms, and tools that allow users to easily compare financial products. The solution led to an improved user experience, evidenced by visitors browsing fewer pages but with increased engagement time. This resulted in a clear ROI, with the credit union's contact center receiving fewer calls from users who could now find information online themselves. The Elcom team delivered the entire project in just seven weeks, exceeding the customer's expectations.

Northern Inland Credit Union