Case Study: Inner West Council improves website experience and efficiency with Elcom

Inner West Council unifies 3 websites and 6 newsletters with Elcom

Inner West Council, a local government in Sydney formed from the amalgamation of three councils, faced the challenge of managing three separate websites with different CMS platforms. This created operational inefficiency, inconsistent services for residents, and content duplication. The council partnered with vendor Elcom to build a unified website platform with a powerful and user-friendly CMS to address these issues.

Elcom implemented a comprehensive website solution for Inner West Council, featuring a new design, predictive search, and tools like ‘Around the Inner West’ for location-based services. The platform streamlined content management for staff and improved accessibility with WCAG 2.0 AA compliance. The results included a significantly better customer experience, reduced administrative time through automation like community event submissions, and improved internal efficiency with over 40 council groups now easily managing their own content. Elcom's partnership and reliable project management were key to the successful transformation.

Inner West Council