Case Study: Northern Inland Credit Union achieves a rapid 7-week launch, improved UX and easy-to-manage website with Elcom

How we transformed the Northern Inland Credit Union website

Northern Inland Credit Union (NICU) is a community‑driven, member‑owned mutual financial institution with over 50 years of banking experience. Facing an end‑of‑life website, NICU needed a user‑friendly, custom site with an easy‑to‑use CMS, fast delivery and the ability to integrate with its banking systems in future — all at a competitive price.

Elcom delivered a custom site in seven weeks, improving accessibility, searchability and product comparison tools, and bringing forms natively onto the site. The new CMS makes content updates simple, engagement time has increased while visitors browse fewer pages, contact‑centre enquiries have fallen, and NICU is now planning further integration to automate online account sign‑up.

Northern Inland Credit Union

Brad Moffett

Digital Marketing Manager