Case Study: Country Fire Authority achieves self-managed, responsive websites and intranet with Elcom DXP

How CFA delivered their websites and intranet on the Elcom Platform

Country Fire Authority (CFA), Victoria’s volunteer fire service, needed to replace a centrally managed, hand-edited HTML intranet and simplify management of its public website and News & Media site. The digital team wanted a user-friendly Digital Experience Platform so non‑technical staff could publish and maintain content independently, reduce reliance on external developers, and improve internal and public communications.

Elcom delivered an out‑of‑the‑box DXP with role-based permissions, structured authoring, workflowed submissions, system reports and integrations (REST APIs and ElasticSearch with security trimming) to personalise and automate content across the intranet and public sites. As a result CFA’s Communications team became self‑sufficient, the intranet now serves over 50,000 volunteers and ~1,300 staff, the public site attracted 2.5 million users last year, and the organisation can quickly publish life‑saving, locally tailored information with minimal ongoing maintenance.

Country Fire Authority