Case Study: Greater Bank boosts employee experience and 94% intranet adoption with Elcom

Greater Bank boosts employee adoption to 94% with Elcom

Greater Bank, an Australian customer-owned financial institution, faced significant challenges with its outdated and unreliable bespoke intranet platform. The system was difficult to maintain, hard for its 850 employees to navigate, and contained a substantial amount of obsolete content. Greater Bank partnered with vendor Elcom to completely reimagine the platform's strategy, technology, and user experience to better support its workforce.

Elcom implemented a new intranet, Evi, which featured a user-centric design, sophisticated search, and targeted communication tools. This solution was particularly impactful during the COVID-19 pandemic, serving as a central portal for critical updates. The results were highly successful, with 94% of employees being active users. The intranet won a global Silver award, improved customer service efficiency, fostered employee engagement, and mitigated significant IT security risks, saving the business thousands of dollars.

Greater Bank