Case Study: GJK Facility Services achieves a single source of truth and improved field engagement with Elcom

GJK Facility Services - Customer Case Study

GJK Facility Services, a leading facilities provider with over 2,500 staff across Australia and New Zealand (mostly field-based), needed a better way for employees to find consistent information and for managers to reach frontline cleaners who often lack company email and speak English as a second language. Information was scattered across systems, required a company network and laptop to access, and there was no staff directory or org chart, making collaboration and communication inefficient.

Elcom delivered "Ask George," a mobile-friendly intranet that provides a single source of truth with a staff directory, knowledge hubs, online forms and workflows, SSO, built-in translation, acknowledgements, alerts and accessibility features. Rolled out to salaried staff with a tailored field version planned, the intranet has streamlined access to information, automated approvals, improved internal communications and engagement, and will enable cleaners to receive translated updates and connect more directly with the business.

GJK Facility Services

Julie Baker

Executive Marketing, Project & Change Manager