Case Study: FB Rice achieves a modern, centralised intranet and improved knowledge sharing with Elcom

FB Rice - Customer Case Study

FB Rice, Australia’s leading independent intellectual property firm, faced a fragmented knowledge environment and an outdated, hard-to-manage intranet that left important client and firm information difficult to find. Staff relied on email and disparate systems for case files, policies and contact details, making collaboration, training and culture-building cumbersome—particularly with people spread across offices and working from home.

Elcom delivered Compass, a modern intranet providing a single source of truth with federated search, searchable policies, standing instructions, a central training hub, an integrated staff directory (Active Directory sync), combined calendars and decentralized content management. The result is easier, faster access to knowledge, reduced email dependency, improved communications and stronger visibility of FB Rice’s culture—outcomes that staff and project leaders describe as highly positive.

FB Rice