Case Study: Country Fire Authority transforms its website, news site, and intranet with Elcom

Country Fire Authority serves 3.3 million Victorians with Elcom

The Country Fire Authority (CFA) of Victoria needed to modernize its digital presence, facing a centralized and inefficient intranet publishing model and a need for greater internal control over its public website, news site, and members intranet. Seeking a more flexible and easier-to-use Digital Experience Platform (DXP), CFA engaged vendor Elcom to implement a solution that would allow non-technical teams to manage content efficiently without relying on external developers.

Elcom delivered an out-of-the-box DXP that streamlined site management for CFA, enabling structured authoring, automated content reviews, and integrations with external data sources like incident feeds. This empowered CFA's internal teams to manage all three sites, leading to a public website that served over 2.5 million users with critical bushfire information and an intranet that effectively supports over 50,000 volunteers and staff. The Elcom platform provided the ease of use and flexibility CFA required, making their digital team self-sufficient and establishing a strong ongoing partnership.

Country Fire Authority