Case Study: Verizon achieves scalable retail sales training and 749% ROI with ELB Learning’s Rehearsal Platform

Verizon drives a 71% increase in gross adds with ELB Learning

Verizon, a global telecommunications company, faced the challenge of efficiently training its 1600+ retail outlets on new products and services. They needed a scalable solution to help employees practice explaining complex product details to a diverse customer base and validate their understanding. The vendor ELB Learning implemented its Rehearsal Practice Platform to address this.

The solution used ELB Learning's Rehearsal platform for asynchronous, video-based role-play scenarios where employees could practice and receive feedback. This led to a 749% return on investment. A test group of 515 employees showed a 71% increase in new customer acquisitions, generating an additional $1.39 million in revenue over three months.

Verizon