Case Study: TELUS International boosts training efficiency and learner retention with ELB Learning's The Training Arcade

TELUS International boosts training accuracy 8% with ELB Learning

TELUS International, a leading digital customer experience innovator with a global workforce, faced a challenge in aligning its customers' specific employee training goals and KPIs with the actual results being measured. They sought a cost-efficient solution to improve training for both new and seasoned employees. They partnered with vendor ELB Learning and implemented its product, The Training Arcade®.

ELB Learning's solution involved integrating The Training Arcade® to create gamified training. This allowed TELUS International to efficiently target specific learning objectives and increase learner engagement. The results were significant: over 500 training games were created, attracting over 30,000 unique players. Player accuracy increased from 62% to 70%, and the gamification framework led to a performance improvement range of 34 to 76 percent.

TELUS International