Case Study: Teleperformance boosts engagement and productivity with ELB Learning's The Training Arcade

Teleperformance drives 7.2 million game sessions with ELB Learning

Teleperformance, a global leader in digital integrated business services, faced the challenge of motivating its vast, worldwide workforce to improve performance and customer service outcomes. Partnering with vendor ELB Learning, they sought a scalable gamification solution to engage employees and drive better results.

ELB Learning implemented The Training Arcade®, an intuitive game authoring tool, to provide instant gratification and motivation through points, badges, and leaderboards. The solution achieved significant results, including over 7.2 million game sessions played by more than 880,000 employees. The measurable impact included a 73% reduction in "Not Ready" time, a 21% reduction in hold time, and a 22% improvement in back-office productivity, demonstrating the success of ELB Learning's platform.

Teleperformance