Case Study: Paychex achieves higher retention and revenue with ELB Learning's Rehearsal

Paychex - Customer Case Study

Paychex, a provider of human capital management solutions, faced a challenge with high turnover and low revenue among new sales reps in their Small Business Market segment. Their onboarding program needed a major overhaul to improve employee retention, increase revenue per sale, and significantly reduce the time for new hires to reach competency. They partnered with vendor ELB Learning and utilized its Rehearsal video practice platform as a core component of the new strategy.

ELB Learning implemented a comprehensive 10-week blended learning program called Selling Simplified. The solution combined self-paced eLearning, virtual coaching, and social learning, with Rehearsal being instrumental for video-based role-play assignments and certifications. This approach allowed new reps to practice skills, receive personalized feedback, and master single objectives before moving on. The program delivered impressive results for Paychex, including an 8% increase in retention, a 10% rise in revenue, and a 41% faster speed to competency.

Paychex