Case Study: Intuit boosts onboarding, sales acumen, and technical skills with ELB Learning custom learning and gamification

Intuit lifts sales acumen 14% with ELB Learning

Intuit, a global technology platform, faced the challenge of quickly upskilling its sales teams and call center employees on its extensive product suite. Their existing training was dull and disengaging, leading to poor information retention. They partnered with vendor ELB Learning to revamp the learning experience, seeking a solution that was personalized, engaging, and could be integrated into their existing Docebo LMS.

ELB Learning implemented a solution featuring personalized learning paths, gamification using The Training Arcade®, and certification programs. This resulted in a more user-friendly and engaging experience for learners. The gamification strategy delivered significant measurable impact, with engaged employees showing a 14% lift in sales acumen, a 3% lift in business acumen, and a 4% lift in technical acumen. ELB Learning created over 15 learning paths and 2,000 modules for Intuit, greatly improving ramp-up speed and job performance.

Intuit