Case Study: Barclaycard boosts product knowledge and retention with ELB Learning’s Training Arcade

Barclaycard boosts training retention and metrics with ELB Learning's Trivia games

Barclaycard, a leading global payment business, faced the challenge of making product training exciting and engaging for its 17,000 phone agents while ensuring effective knowledge transfer and mastery. The lead instructional designer was skeptical of interactive tools due to previous cumbersome experiences. ELB Learning partnered with them to provide a solution using their DIY game-authoring tool, The Training Arcade®.

ELB Learning implemented The Training Arcade's Trivia game as a final assessment step. The solution provided deep metrics on user performance and integrated results into the company's existing SAP SuccessFactors system. The results showed that agents loved the format, with many retaking the assessment multiple times to improve their leaderboard ranking, proving increased engagement and knowledge retention. Barclaycard plans to expand its use of ELB Learning's games to more departments and introduce prizes.

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