Case Study: Virgin Atlantic achieves fast, flexible global payments with Elavon

Virgin Atlantic flies high with airlines expert, Elavon

Virgin Atlantic, a global airline with 8,500 staff and flights to 30 destinations, needed a payments partner to support its multi-acquirer strategy across complex, multi-currency, highly regulated operations. The company was looking for airline payments expertise, strong security and compliance support, and a trusted vendor that could work across multiple business entities and channels. Elavon’s airline experience and dedicated team made it a fit, alongside its backing by U.S. Bank.

Elavon implemented the payments solution and integrated with Virgin Atlantic’s existing technology partners, taking the airline from contract signing to go-live in about a month. The setup also enabled tailored settlement arrangements, including converting funds back into a base currency to reduce FX work for finance. With Elavon, Virgin Atlantic gained 24/7 payment availability, flexibility to adapt requirements over time, and a secure, reliable partnership that is expected to continue expanding.

Virgin Atlantic

Keli Sandeman

Payment Strategy Manager