Case Study: Omni Shoreham Hotel achieves seamless wireless EMV and mobile payments for high‑demand events with Elavon’s Poynt Smart Terminal

Omni Shoreham Hotel - Customer Case Study

Omni Shoreham Hotel, a historic Washington, D.C. property with over 800 guest rooms that serves 1,000–4,500 guests per day and hosts major events like Presidential Inaugural Balls, needed a completely wireless, EMV‑certified payment solution that accepted mobile payments for banquet and bar areas during the 2017 Inauguration. The hotel selected Elavon’s Poynt Smart Terminal to meet those requirements.

Elavon implemented multiple Poynt Smart Terminals, which were up and running in minutes and delivered fast acceptance of multiple payment types. The fully wireless terminals (8‑hour battery life) let staff pocket devices and move between banquets, while managers used the Poynt HQ app/website to settle, pull reports, and manage users — resulting in quicker checkouts, seamless service during high‑demand events, and an improved guest experience.

Omni Shoreham Hotel