Case Study: Major Rental-Truck Company achieves hundreds of thousands in interchange-fee savings and 29-day faster reporting with Elavon

Major rental-truck company saves hundreds of thousands in interchange fees

Major Rental Truck Company, a multinational DIY moving rental fleet serving more than 11 million customers and operating about 23,000 locations across North America, faced slow, static payment reporting that delayed downgrade remediation and forced months of manual Excel work. Frustrated with a processor that took up to 30 days to deliver incomplete downgrade details, the company selected Elavon and its Payments Core 365 reporting engine (and implemented Elavon’s Scoop payment facilitator program) to gain faster, more detailed visibility into interchange downgrades.

Elavon delivered Payments Core 365 and Scoop, providing two-click exports and detailed reports that show all downgrade reasons within 24 hours instead of 30 days, enabling immediate remediation. As a result, Major Rental Truck Company reduced interchange downgrades and saved hundreds of thousands of dollars annually, reclaimed roughly 48 days a year formerly spent on manual data entry, and migrated 18,000 U.S. and 4,000 Canadian locations to Elavon’s platform while gaining dealer-level insights to reduce chargebacks and support future growth.